Client Care and Complaints Procedure
We rely on repeat instructions for much of our work. We have built up reputation in the local area over a long period of time. Whether you are a business or private individual we are here to help.
Many clients have thanked our team for helping them to achieve their objectives and for being sympathetic to their needs.
Majorlaw Limited is committed to high quality legal advice and client care. We want to give you the best possible service. If you are unhappy or concerned about any aspect of the service you have received, or about the bill, please contact David Major on 01483 455771 or d_major@majorlaw.co.uk or by post to 51 Quarry Street, Guildford, Surrey GU1 3UA.
Usually it is possible to resolve problems informally once they are brought to our attention. If you decide to make a formal complaint, then we will adopt our complaints procedure which can be found by clicking below
Complaints Procedure
Majorlaw Limited is committed to high quality legal advice and client care. We want to give you the best possible service. If you are unhappy or concerned about any aspect of the service you have received, or about the bill, please contact David Major on 01483 455771 or d_major@majorlaw.co.uk or by post to 51 Quarry Street, Guildford, Surrey GU1 3UA.
Usually it is possible to resolve problems informally once they are brought to our attention. If you decide to make a formal complaint then we will adopt our complaints procedure which may be subject to variation depending upon the nature of the complaint and the particular needs of any client concerned. Generally we will aim to acknowledge receipt of your complaint within 7 days. Making a complaint will not affect the way we handle your case. We have eight weeks to consider your complaint. We may offer to meet with you at an early stage to better understand the nature of your complaint and if possible to try to resolve it with you at the meeting or ask for clarification. We will undertake a detailed review and investigation into the complaint as appropriate in all the circumstances. We will then confirm our findings in respect of the complaint which will either be at a meeting then confirmed in writing or wholly confirmed in writing. If you remain dissatisfied, you can ask us to review our decision or the solution proposed. We will keep a record of your complaint and our response which helps us to learn how we can improve the service which we deliver to our clients.
If we are unable to resolve your complaint you can ask the Legal Ombudsman to consider the complaint. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it) and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.
The contact address for the Legal Ombudsman is as follows:
Legal Ombudsman
P.O. Box 15870
Birmingham
B30 9EB
Website: www.legalombudsman.org.uk
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
The Solicitors Regulation Authority supervises our professional conduct. You can raise with them things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
We pride ourselves on achieving a very low incidence of complaints and on tackling matters proactively and fairly when they do arise. Please contact us early on if there is a problem so we can help resolve it for you.